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We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
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- The issue was then resolved, and the player expressed gratitude for the assistance received.
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Though there is no dedicated phone line, the response time for both chat and email channels remains competitive. Players typically receive a response via chat within two minutes, while email replies arrive within a few hours, depending on ticket volume. The support team can accommodate queries in several languages, including English, Spanish, and German, broadening accessibility for international users. Although not UKGC-certified, RomiBet remains a legally accessible offshore option. It combines regulatory approval from Curacao, strong data protection mechanisms, and user-centric policies. While a dedicated RomiBet Casino app is not currently available for download through traditional app stores, the mobile browser version compensates with full functionality.
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Some of the design elements can be slightly different in order to function better on a touch screen but otherwise the games, promotions and other elements stay exactly the same. The player from Greece had requested a withdrawal, but the casino had delayed the identification and withdrawal process for over a month. After providing the necessary documentation and following up on the issue, the player confirmed that the funds had finally been deposited into his account. The complaint had been marked as ‘resolved’ by the Complaints Team, who facilitated communication between the player and the casino to ensure the issue was addressed. As a player at RomiBet Casino, you can fund your casino account using any of the payment methods available to you.
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